**Effective date:** 6 October 2026
**Version:** 1.0

## 1. About this Policy

This Privacy Policy explains how One Group Business Pty Ltd ABN 20698022632, trading as EcoView Retreat, collects, holds and uses and personal information.

It applies to our website, enquiries, bookings, accommodation, EcoView-operated retreats and programs, venue hire, third-party retreats held at our Property, promotions and giveaways, direct marketing, social-media interactions and dealings with suppliers and contractors.

We handle personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles and other applicable privacy, health-record, spam and consumer laws where they apply.

This Policy is general. We also provide a short collection notice at or before the time we collect information for a particular purpose, such as a retreat health form or giveaway entry. A collection notice may explain additional details relevant to that collection.

## 2. The information we collect

Depending on how you deal with us, we may collect:

- Including name, address, postcode, and email address.

- Including dates, accommodation or room allocation, guest details, retreat preferences, attendance, transport information and special requests;

- Including invoices, payment status, refunds and limited payment references. Card payments are generally processed by our payment provider and we do not intend to retain complete card details;

- Including dietary requirements, allergies, accessibility or mobility needs, relevant health information, injury or incident information and emergency-care details, where reasonably necessary for safety or service delivery;

- Including emails, form submissions, feedback, complaints and records of customer-service interactions;

- Including entry details, postcode or state, age and residency eligibility, consent choices, entry status, winner verification, draw records and winner-publication details;

- Including interests, communication preferences, the wording, date, time and source of a consent, and unsubscribe or suppression records;

- Including Images, recordings and testimonials where a person has agreed to their collection or they are otherwise lawfully collected;

- including role, organisation, qualifications, insurance and payment details; and

- including IP address, browser and device type, cookie or advertising identifiers, pages and links viewed, timestamps, approximate location, referring page, campaign or advertisement interaction and diagnostic information.

We do not intentionally collect more information than is reasonably necessary for our functions and activities. Please do not send us a general medical history or other sensitive material that we have not requested.

## 3. How we collect information

We may collect personal information:

- directly from you through our website, booking or participant forms, email, telephone, in-person discussions, social media, surveys and promotion entries;

- from a Booking Contact, retreat Organiser, employer, companion or other person arranging a booking for you;

- from service providers, payment providers, booking platforms, prize partners and professional advisers;

- from public sources or social-media platforms when you interact publicly with EcoView; and

- automatically through cookies, pixels, tags, server logs and similar technologies, subject to applicable consent requirements.

If another person gives us your information, we ask them to be authorised to do so and to provide you with the relevant EcoView collection notice. Wherever practicable, we collect health and other sensitive information directly from the individual.

You may contact us anonymously or using a pseudonym for a general enquiry where it is lawful and practicable. We ordinarily need accurate identifying information to confirm a booking, admit a Participant, make or refund a payment, verify promotion eligibility, deliver a prize, manage safety or respond to an access request.

## 4. Why we collect, use and disclose information

We may use personal information to:

- respond to enquiries and provide quotes;

- take, administer and change bookings, allocate rooms and process payments or refunds;

- plan and deliver accommodation, venue hire, retreats, meals, activities and reasonable adjustments;

- communicate with Booking Contacts, Organisers, Participants, suppliers and emergency contacts;

- protect health and safety, provide or arrange emergency assistance, investigate incidents and meet insurance obligations;

- manage access, security, capacity, property damage and compliance with House Rules;

- conduct promotions and giveaways, validate entries, select and verify provisional winners, publish required winner information and deliver prizes;

- maintain financial, tax, insurance, legal and compliance records;

- investigate complaints, enforce agreements, prevent fraud or misuse and establish, exercise or defend legal claims;

- operate, secure, measure and improve our website, services and campaigns;

- send direct marketing where we have consent or another lawful basis; and

- comply with law, a court or regulatory requirement, or a lawful request from an authority.

We do not use health, dietary, accessibility or other sensitive information for advertising or direct marketing.

## 5. Retreat health, dietary and accessibility information

We may collect dietary requirements, allergies, accessibility needs and other relevant health or emergency information where it is reasonably necessary to safely plan and deliver a retreat or accommodation service.

We seek express consent where required. We limit collection to information relevant to participation, safety, meals, reasonable adjustments or emergency response and restrict access to people who reasonably need it, such as authorised EcoView personnel, facilitators, caterers or emergency responders.

A retreat participant form will contain a specific collection notice and consent. An Organiser should not provide a Participant’s sensitive information to us unless authorised and necessary. Wherever practicable, the Participant should provide it directly.

## 6. Promotions and giveaways

For a promotion, we may collect the entry fields described in the promotion notice and, from a provisional winner, additional information reasonably required to verify identity, age, residence and eligibility.

We use this information to administer the promotion, validate entries, conduct and audit the draw, contact and verify the winner, publish winner information required by the promotion rules or law, deal with a redraw and provide the prize.

We disclose only the information reasonably necessary for prize fulfilment to a prize partner. For example, where a prize includes a Soak Bathhouse membership, we may give Soak Bathhouse the confirmed winner’s and nominated guest’s information needed to establish the memberships. We do not give Soak Bathhouse the full entrant list for its own marketing unless each affected person has separately consented to that disclosure and use.

Winner information, such as a name and postcode, suburb, state or other detail specified in the promotion terms, may be published online. Once information is lawfully published, it may be indexed, copied or shared by others beyond our control.

Entering a promotion does not subscribe an entrant to marketing. Any marketing choice must be separate, voluntary and capable of being declined without affecting entry.

Each promotion has specific terms and a collection notice. Those documents should be read with this Policy.

## 7. Direct marketing

We send marketing emails or messages only where we have consent or another lawful basis. Where consent is requested, the option will be separate from accepting booking or promotion terms and will not be pre-selected.

Our marketing messages identify EcoView, include contact details and provide a working unsubscribe facility. You may withdraw consent at any time by using the unsubscribe link or contacting us. We action electronic-marketing unsubscribe requests within five working days. Withdrawing marketing consent does not affect an existing booking, a promotion entry or service communications that remain necessary.

We may retain a minimal suppression record so that we do not contact you again after you unsubscribe. We keep evidence of consent for as long as reasonably necessary to demonstrate that a communication was authorised.

## 8. Cookies, analytics and advertising technologies

We use cookies and similar technologies needed for website security, navigation, forms and core functionality. Subject to applicable consent requirements, we may also use analytics and advertising technologies to understand website use, measure campaigns and show relevant advertising.

The technologies actually used on our website are: BETA ADS, Meta Pixel and Conversions API.

Depending on configuration, these providers may collect or receive IP address, browser and device identifiers, cookie or advertising IDs, page URLs, clicks, timestamps, referral details and advertising interactions. They may process information in accordance with their own privacy policies.

You can accept, reject or change non-essential cookie choices through our website. Declining non-essential technologies will not prevent you from making a booking or entering a promotion, although some optional website features may work differently.

We do not intentionally transmit health, dietary, accessibility, payment-card or free-text form contents to advertising platforms. We do not activate advertising trackers on pages or in circumstances that reveal or are reasonably capable of revealing sensitive information unless we have first obtained the express consent required by law. We do not describe hashed or coded personal information as anonymous merely because it is not directly readable.

> **Implementation requirement:** Do not publish the preceding paragraph until the website has been audited and configured to operate exactly this way. A privacy statement is not a substitute for consent or technical controls.

## 9. When we disclose information

We may disclose personal information, only as reasonably necessary, to:

- authorised EcoView directors, employees and onsite personnel;

- facilitators, chefs, caterers, cleaners, security providers, maintenance providers and other contractors involved in the booked service;

- booking, website, form, payment, accounting, customer-management, email, cloud-storage, IT, analytics and advertising providers;

- a Booking Contact or Organiser where appropriate for the booking and where the disclosure is authorised or reasonably expected;

- prize suppliers and fulfilment partners for a promotion;

- emergency services, healthcare providers and an emergency contact where reasonably required;

- insurers, accountants, auditors, lawyers and other professional advisers;

- regulators, courts, law-enforcement bodies or government agencies where authorised or required by law; and

- another party with your consent or at your direction.

We do not sell or rent personal information. 

## 10. Overseas access and disclosure

Some technology and service providers may store information or permit support personnel to access it outside Australia. The countries in which recipients are likely to be located include **[insert countries verified from current provider contracts and data flows]**.

Before disclosing personal information to an overseas recipient, we take reasonable steps required by applicable privacy law to ensure the information is handled appropriately. Overseas providers may also be subject to the laws of their location.

## 11. Automated and computer-assisted decisions

Where a promotion uses electronic random-draw software, the software may use an entry identifier and eligibility or validity status to select a provisional winner at random. An authorised person then verifies the entry and confirms the winner under the applicable promotion terms.

We do not use automated profiling to determine a person’s health suitability for a retreat or to make a final decision to deny a person a service. If we introduce a computer-assisted process that substantially and directly makes or informs a decision that could significantly affect a person’s rights or interests, we will update this Policy before using it to describe the kinds of information used and the decisions involved, as required by law.

## 12. Security and data breaches

We use reasonable technical and organisational safeguards appropriate to the nature of the information we hold. Measures may include access controls, staff and contractor confidentiality obligations, secure service providers, authentication, backups, monitoring and procedures for handling incidents.

No online or storage system is completely secure. If a suspected data breach occurs, we will contain and assess it and notify affected individuals and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.

## 13. How long we keep information

We retain personal information only for as long as reasonably required for the purpose for which it was collected or as required or authorised by law. Retention depends on the information and may include:

- booking, contract, transaction and financial records, generally for five to seven years where required for tax, accounting, insurance or legal purposes;

- promotion entry, draw and prize records for the period required by the applicable state rules and for a reasonable period to deal with complaints or demonstrate compliance;

- health, dietary, accessibility and emergency information only while reasonably needed for safe service delivery and any incident, insurance or legal obligation;

- marketing consent and suppression records for as long as reasonably needed to show consent or honour an opt-out; and

- technical and security logs for the period reasonably required for security, troubleshooting, analytics and compliance.

When personal information is no longer required, we take reasonable steps to destroy it securely or de-identify it, subject to lawful backups and records we must retain.

## 14. Access and correction

You may ask for access to personal information we hold about you or request a correction by contacting our Privacy Officer. We may ask you to verify your identity before responding.

We aim to respond within 30 calendar days. There is no charge to make a request or to correct information. If the law permits a charge for providing access, it will be reasonable and not excessive. If we refuse access or correction, we will give written reasons and explain available complaint options, unless the law allows otherwise.

## 15. Privacy complaints

Please send a privacy complaint to our Privacy Officer using the details below. Include enough information for us to identify the issue and the outcome you seek. We will acknowledge the complaint, investigate it fairly and aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at [www.oaic.gov.au](https://www.oaic.gov.au/privacy/privacy-complaints).

## 16. Children

EcoView services are generally for adults. We do not knowingly collect a child’s information unless their attendance has been approved and the collection is reasonably necessary. Where appropriate, we obtain information and consent through a parent or legal guardian and apply additional care to its handling. Promotions restricted to people aged 18 or over are not open to children.

## 17. External links and social media

Our website and social-media pages may link to services operated by other organisations. Their privacy practices are governed by their own policies. Information posted publicly on social media may be visible and reused by others; please avoid posting sensitive or confidential information in a public comment.

## 18. Changes to this Policy

We may update this Policy to reflect changes to our services, technology or legal obligations. The current version will show its effective date and version number. We will not treat a policy update as consent to a new use of sensitive information or direct marketing where separate consent is required.

## 19. Contact us

EcoViw Retreat

One Group Business Pty Ltd ABN 20698022632

660 Trees Road, Tallebudgera Valley QLD 4228  

Email: info@ecoviewretreat.com (subject line: Privacy)  

Phone: 0494392065

COMPETITION TERMS & CONDITIONS

Win 6 Months of Transformative Wellness for Two

1. Promoters

This competition is jointly promoted by:

Soak Operations Pty Limited ABN 95 639 029 011 trading as Soak Bathhouse; and

One Group Business Pty Limited ABN 20 698 022 632 trading as EvoView Retreats

(together, the Promoters).

2. Competition Period

The competition opens at 11:00am AEDT on 15 October 2026 and closes at 11:00am AEDT on 29 October 2026(Competition Period).

Entries received outside the Competition Period will not be accepted.

3. Eligibility

Entry is open to residents of Queensland, New South Wales, Victoria, Western Australia and Tasmania who are aged 18 years or over at the time of entry.

Residents of South Australia, the Australian Capital Territory and the Northern Territory are not eligible to enter.

Employees, officers and contractors of the Promoters, and their immediate families, are not eligible to enter.

The winner's nominated guest must also be aged 18 years or over and comply with any applicable EvoView Retreats guest and participation requirements.

4. How to Enter

To enter, eligible participants must, during the Competition Period:

• Like the official competition post on Instagram;

• Tag a friend in the comments on the official competition post; and

• Follow both @EcoViewRetreat and @Soak.Bathhouse on Instagram.

[TO CONFIRM: One entry per person OR one entry per eligible comment/tag.]

Entrants must continue to follow both Instagram accounts at the time the winner is verified.

No purchase is necessary to enter.

5. Prize

There is one (1) prize package for two people, with a total value of AUD $7,637.40, comprising:

EvoView Retreats — TRIP Retreat for Two
Valued at AUD $4,000, including:

• A two-night TRIP Retreat experience for two people at EvoView Retreats;

• Accommodation from Friday 20 November to Sunday 22 November 2026;

• [INSERT EXACT MEAL INCLUSIONS];

• [INSERT EXACT RETREAT ACTIVITIES / EXPERIENCES / TREATMENTS INCLUDED]; and

• [INSERT ANY OTHER INCLUDED ITEMS].

The retreat must be taken on the nominated dates of 20–22 November 2026.

Soak Bathhouse — Gold Memberships
Valued at AUD $3,637.40, comprising:

• Two (2) six-month Soak Bathhouse Gold Memberships;

• [INSERT EXACT MEMBERSHIP INCLUSIONS — e.g. frequency/number of Soaks and any additional benefits];

• Valid at [INSERT PARTICIPATING SOAK BATHHOUSE LOCATIONS]; and

• Commencing upon activation following confirmation of the winner, unless otherwise agreed by Soak Bathhouse.

6. Prize Conditions

The total prize value is correct as at the date these Terms and Conditions are published.

The prize is subject to the standard booking, membership, participation and venue terms and conditions of the respective prize providers.

The EvoView Retreat component must be taken on 20–22 November 2026. If the winner or their nominated guest is unable to attend on these dates, no alternative retreat date, substitute prize or cash payment will be provided, unless otherwise agreed by EvoView Retreats.

Unless expressly included in clause 5, travel to and from EvoView Retreats, transfers, incidental costs and personal expenses are not included and are the responsibility of the winner and their guest.

The prize, or any unused portion of it, is not transferable, exchangeable or redeemable for cash.

If any element of the prize becomes unavailable for reasons beyond the reasonable control of the Promoters, the Promoters reserve the right, subject to applicable law, to substitute that element with a prize of equal or greater value.

7. Winner Selection

The winner will be selected by random draw from all valid entries.

The draw will take place at 5pm AEDT on 30th October at EcoView Retreat, 660 Trees Road, Tallebudgera Valley 4228

Each valid entry will have an equal chance of being selected.

The Promoters' decision is final, subject to applicable law.

8. Winner Verification and Notification

The provisional winner will be contacted via Instagram direct message from an official Promoter Instagram account within two (2) business days of the draw.

Before being confirmed as the winner, the entrant may be required to provide evidence of their identity, age, state of residence and compliance with the entry requirements.

The Promoters reserve the right to disqualify any entrant who has not complied with these Terms and Conditions or whose entry is incomplete, fraudulent, automated or otherwise invalid.

Entrants should be aware of competition scams. The Promoters will not request payment, credit card details or banking information in order for the winner to claim the prize.

9. Winner Publication

The confirmed winner's name will be published on the Soak Bathhouse website at [INSERT COMPETITION/WINNER URL OR PAGE] on October 30th. khris@click.digital I just need the landing page url 

The winner's name will remain published online for a minimum of 28 days.

The winner may also be announced on the Promoters' social media channels.

10. Prize Claim and Unclaimed Prize

The winner must respond to the Promoters and provide any information reasonably required to verify their eligibility within seven (7) days of notification.

The Promoters will make reasonable efforts to contact the selected winner.

If the winner cannot be contacted, does not respond within the required period, is found to be ineligible or is otherwise unable to accept the prize in accordance with these Terms and Conditions, the prize may be forfeited and an unclaimed prize draw conducted, subject to applicable law.

Any unclaimed prize draw will take place at 5pm AEDT on November 02 at EcoView Retreat, 660 Trees Road, Tallebudgera Valley 4228 from the remaining valid entries.

Any replacement winner will be contacted and published in accordance with these Terms and Conditions and applicable law.

11. General

The Promoters reserve the right to verify the validity of entries and entrants and to disqualify any entrant who tampers with the entry process or submits an entry that is not in accordance with these Terms and Conditions.

If the competition is interfered with or is unable to be conducted as reasonably anticipated due to circumstances beyond the Promoters' reasonable control, the Promoters reserve the right to modify, suspend, terminate or cancel the competition, subject to applicable law and any required regulatory approval.

Nothing in these Terms and Conditions limits, excludes or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

By entering the competition, entrants agree to be bound by these Terms and Conditions.

12. Instagram / Meta Disclaimer

This promotion is in no way sponsored, endorsed, administered by or associated with Instagram or Meta.

By entering, entrants release Instagram and Meta from any liability arising in connection with the competition to the extent permitted by law.

13. Privacy

The Promoters may collect personal information from entrants for the purposes of administering the competition, verifying entries, contacting and announcing the winner and awarding the prize.

Personal information will be handled in accordance with the respective privacy policies of Soak Bathhouse and EvoView Retreats.

Terms and Conditions for RMS

EcoView Retreat — Room Booking Terms and Conditions

Effective date: [insert date]
Version: 1.0

1. About these Terms

These Terms and Conditions apply to individual room and accommodation bookings at EcoView Retreat, 660 Trees Road, Tallebudgera Valley QLD 4228.

EcoView Retreat is operated by One Group Business Pty Ltd ABN 20 698 022 632 (“EcoView”, “we”, “us” or “our”).

By making a booking, paying for a booking or staying at EcoView Retreat, the person making the booking and each registered guest agree to these Terms, our Cancellation Policy, Privacy Policy and reasonable property rules communicated to guests.

The person making the booking must be at least 18 years old and must ensure that all guests included in the booking are aware of these Terms.

2. Booking confirmation

A booking is confirmed when:

• the required payment has been successfully processed; and

• we issue a booking confirmation.

The booking confirmation will state the accommodation booked, dates, number of registered guests, price and included services or facilities.

Guests should check the confirmation promptly and contact us if any information is incorrect.

Bookings may not be transferred, resold or used for commercial accommodation resale without our written approval.

3. Prices and payment

All prices are in Australian dollars and include GST where applicable.

The price and any inclusions shown at checkout or in the booking confirmation apply to the booking. Any optional products or services not included in the confirmation will be charged separately.

Payment must be made in accordance with the requirements displayed during booking. If a payment is declined or not received when due, we may contact the booking guest and provide a reasonable opportunity to make payment before cancelling the booking.

4. Changes and cancellations

Guest-requested changes and cancellations are governed by the EcoView Retreat Cancellation Policy available at [insert link].

Requests to change a booking are subject to availability and any price difference applicable to the new dates, room or number of guests.

Nothing in these Terms or the Cancellation Policy limits any right or remedy available under the Australian Consumer Law.

5. Check-in and check-out

All times are Queensland time.

• Check-in is from 2:00 pm on the arrival date.

• Check-out is by 10:00 am on the departure date.

Early check-in or late check-out is available only where confirmed by us in advance and may incur an additional charge disclosed before it is accepted.

Guests may be asked to provide photo identification and the booking confirmation at check-in.

6. Guests and visitors

Only guests registered on the booking may stay overnight.

The maximum number of occupants for the booked room must not be exceeded. Additional guests must be approved by EcoView before arrival and may incur an additional charge disclosed before approval.

Visitors are permitted only with prior approval and must comply with these Terms and the property rules. The booking guest is responsible for the conduct of their accompanying guests and approved visitors.

Unless EcoView confirms otherwise in writing, an individual room booking does not provide exclusive use of the Property or its shared facilities.

7. Age requirements

Guests must be at least 18 years old unless EcoView has approved a younger guest before arrival.

A parent, legal guardian or other responsible adult must supervise any approved guest under 18 years of age at all times.

EcoView does not accept bookings for Schoolies celebrations or similar events.

8. Room allocation and availability

We will provide the room type stated in the booking confirmation.

If the booked room becomes unavailable for reasons outside our reasonable control, we will offer, where reasonably available:

• suitable equivalent or better accommodation;

• alternative dates acceptable to the guest; or

• a refund of the amount paid for the accommodation we cannot provide.

We will not substitute a materially different room or booking arrangement without consulting the booking guest.

9. Use of the Property

Guests must:

• use the accommodation and facilities lawfully, safely and respectfully;

• follow reasonable safety instructions, signs and property rules;

• respect other guests, neighbours, staff, wildlife and the natural environment;

• keep rooms secure and take reasonable care of keys, access codes and other security information;

• notify us promptly of hazards, damage, breakages or maintenance problems; and

• leave the room in a reasonably clean and tidy condition.

Rooms must not be used for parties, events, professional photography, commercial activities or functions without EcoView’s prior written approval.

Guests must not enter restricted areas, interfere with safety equipment, feed the horses or other wildlife, or enter animal paddocks unless accompanied or authorised by EcoView.

10. Noise and behaviour

Excessive noise, threatening or abusive behaviour, illegal activity and conduct that unreasonably disturbs other guests or neighbours are not permitted.

We may require a person to leave the Property where reasonably necessary to protect people or property, respond to serious misconduct, or address a serious or repeated breach of these Terms.

Any cancellation of the remaining stay or refund will be handled in accordance with applicable law, the circumstances of the breach and any reasonable loss incurred by EcoView.

11. Smoking, vaping, pets and assistance animals

Smoking and vaping are not permitted inside any building, on room balconies or decks, around pools, or on bushwalking tracks. Guests may smoke only in an area specifically designated by EcoView.

Pets are not permitted.

Guests travelling with an assistance animal should contact us before arrival so that we can make appropriate arrangements and comply with our legal obligations.

12. Facilities and guest safety

Guests use pools, saunas, plunge pools, fitness equipment, walking areas and other recreational facilities in accordance with displayed rules and reasonable instructions from EcoView.

Guests are responsible for deciding whether an activity or facility is suitable for them. Anyone with a relevant medical condition, injury, disability or concern should seek appropriate advice and contact us before using the facility.

Children and any other guests requiring supervision must be supervised by a responsible adult.

Nothing in this clause excludes or limits any responsibility EcoView has under applicable law.

13. Damage, additional cleaning and missing property

The booking guest is responsible for loss or damage intentionally or negligently caused by the booking guest, their accompanying guests or their approved visitors.

EcoView may recover the reasonable cost of:

• repairing damage beyond fair wear and tear;

• replacing missing property;

• replacing lost keys or access devices;

• additional cleaning required because the room has been left in an unreasonable condition; and

• addressing unauthorised guests or use of the Property.

We will provide details of the reason for, and amount of, any additional charge. Charges will be based on the reasonable loss or cost incurred and will not be imposed as a penalty.

14. Personal belongings

Guests are responsible for taking reasonable care of their belongings and removing them at check-out.

Lost property may be held for a reasonable period. Guests are responsible for reasonable postage or courier costs associated with returning an item.

EcoView’s responsibility for loss of or damage to guest property is governed by applicable law, including the Australian Consumer Law and the Queensland Traveller Accommodation Providers (Liability) Act 2001. Nothing in these Terms excludes liability that cannot legally be excluded.

15. Events outside reasonable control

Events such as severe weather, bushfire, flood, road closure, utility failure, government direction or another emergency may affect access to or use of the Property.

If such an event prevents EcoView from providing the booked accommodation, we will contact the booking guest as soon as reasonably practicable and offer an appropriate remedy having regard to the circumstances and applicable law.

Guests should consider obtaining suitable travel insurance for transport disruption, illness and other circumstances not caused by EcoView.

16. Third-party services

Services supplied by independent providers, such as transport operators, therapists, facilitators or caterers, may be subject to the provider’s own terms.

Where EcoView acts only as a referral source and the guest contracts directly with the provider, that provider is responsible for delivering its service. This does not limit EcoView’s responsibility for any service that EcoView sells or supplies as part of the booking.

17. Privacy

We handle personal information in accordance with the EcoView Retreat Privacy Policy available at [insert link].

Information relevant to dietary, accessibility, health or safety requirements should be provided before arrival so that we can assess and discuss reasonable arrangements.

18. Australian Consumer Law

Our accommodation services come with rights and guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

19. Changes to these Terms

The Terms accepted when a booking is made apply to that booking.

We may update these Terms for future bookings. We will not retrospectively make a material change to a confirmed booking without the booking guest’s agreement unless the change is required by law.

20. Governing law and contact details

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts and tribunals with jurisdiction in Queensland.

Questions about a booking may be directed to:

EcoView Retreat
One Group Business Pty Ltd
ABN 20 698 022 632
660 Trees Road
Tallebudgera Valley QLD 4228
Email: info@ecoviewretreat.com
Phone: 0494 392 065